WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards.
WHEN WILL MY ORDER BE SHIPPED?
Orders are shipped within 1-3 business days. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
HOW DO I CHECK THE STATUS OF MY ORDER?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
WHAT SHIPPING METHODS DO YOU USE?
We ship all US orders via USPS Priority Mail. We ship all international orders via USPS First Class International Mail. Once orders are packed and shipped, Priority Mail packages typically take 3-5 business days to arrive. International orders typically take 8-14 business days to arrive. For Express shipping, please contact us through our contact form with the subject 'Express Shipping'.
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED?
If there is a problem with your purchase please contact us within 7 days of receiving your item. There are NO refunds or exchanges on custom or sale items. To return or exchange an item, please contact us through our contact form with the subject 'Return' or 'Exchange Item' followed by your order number (ex. 'Exchange Item (#1234)'). We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Customers are responsible to pay for return shipping costs. Shipping costs are non-refundable.
HOW DO I CANCEL OR EDIT A PLACED ORDER?
To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancelation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').
How do I care for my items?
Leather care
All leather items can be wiped with a damp cloth and left to air dry. Do not submerge in water as this will damage the items.
Feather Care
Feathers can be steamed with a steam iron, or over a pot of boiling water, anytime they need re-fluffing or start to look worn. The steam rejuvenates them and makes them fluff back up.
All leather items can be wiped with a damp cloth and left to air dry. Do not submerge in water as this will damage the items.
Feather Care
Feathers can be steamed with a steam iron, or over a pot of boiling water, anytime they need re-fluffing or start to look worn. The steam rejuvenates them and makes them fluff back up.
WORKSHOP REGISTRATION POLICIES
Before signing up for a workshop there are a few things you should know. If you register for a class you're agreeing to the following:
CLASS REGISTRATION
Due to very limited space, class fees are non-refundable and non-transferable. Please note when you sign up for a class, you're registering for a spot in that particular class, on that date only, with no exceptions. It doesn't happen often, but if we have to postpone a session, we will notify you and offer a makeup session or a gift certificate.
MATERIAL FEES
Material fees are not included in the class registration. Material fees are to be paid the day of the workshop by cash or credit card. The material fees vary by workshop and are listed in the course description.
STUDIO SAFETY
Kelly Horrigan Handmade is not responsible for injuries sustained as a result of improper or careless use of studio tools or equipment. Students must sign a waiver to participate. Students age 16 years and up are welcome but must have a guardian present to sign the waiver.
All workshops are taught by Kelly Horrigan at Towner Studios 4406 Towner Ave NE, Albuquerque NM 87110. Classes start promptly and we ask participants to arrive 15 minutes early to get settled.
CLASS REGISTRATION
Due to very limited space, class fees are non-refundable and non-transferable. Please note when you sign up for a class, you're registering for a spot in that particular class, on that date only, with no exceptions. It doesn't happen often, but if we have to postpone a session, we will notify you and offer a makeup session or a gift certificate.
MATERIAL FEES
Material fees are not included in the class registration. Material fees are to be paid the day of the workshop by cash or credit card. The material fees vary by workshop and are listed in the course description.
STUDIO SAFETY
Kelly Horrigan Handmade is not responsible for injuries sustained as a result of improper or careless use of studio tools or equipment. Students must sign a waiver to participate. Students age 16 years and up are welcome but must have a guardian present to sign the waiver.
All workshops are taught by Kelly Horrigan at Towner Studios 4406 Towner Ave NE, Albuquerque NM 87110. Classes start promptly and we ask participants to arrive 15 minutes early to get settled.
HOW DO I USE DISCOUNT CODES IN YOUR SHOP?
Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.
HOW CAN I PURCHASE A GIFT CERTIFICATE?
Please contact us through our contact form with the subject 'Gift Certificate' and indicate in the message field the denomination of choice.